Charge-Backs Are Strictly Prohibited!
Please understand the merchant company that processed your credit card is only a third party-biller and fulfillment center. They Did Not Sell You This Product. They are not responsible for the contents of this product, therefore they cannot give credit from their end. The best they can do is give you the name, phone number and address of the person or company who sold you this package and take it from there.
IMPORTANT: If a charge-back is initiated, the processing company will consider it consumer fraud and has the right to launch a full investigation and action. A heavy fine can be assessed if this happens. Don't let this happen. It is considered an unfair act to charge a processing or a fulfillment company since they are not the ones who sold you the the product. They simply allowed you and the person you did business with, a faster processing of your order.
Thank You For Your Understanding,
Gerry